Shipping and Delivery Policy

Last updated 3 September 2026 · Deliveries within South Africa.

1Where we deliver

We deliver to physical street addresses throughout South Africa. We do not deliver to Post Office boxes, and we do not currently ship outside South Africa. For an international enquiry, please email us and we will quote separately.

2Delivery charges

Delivery is quoted per order. Our products vary considerably in size and weight — a canvas air-frame tent is bulky freight, a fishing accessory is a small parcel — so a single flat rate would be unfair to most customers. The delivery charge for your order is calculated from the dimensions and weight of the items, the destination, and whether the address is in a main centre or an outlying area.

• Your delivery charge is shown at checkout, or quoted to you in writing before payment, and is confirmed in your order confirmation.
• The quoted amount is the full delivery cost. There are no additional handling or fuel surcharges added later.
• Deliveries to outlying, farm and remote areas carry a higher rate and may take longer.
• Large or oversized items may be sent as palletised freight, in which case we will confirm access requirements with you first.

3Order processing

• Orders are processed on business days, Monday to Friday, excluding South African public holidays.
• Payment must clear before dispatch. Card payments clear immediately; EFT payments clear once funds reflect in our account.
• In-stock orders are picked, packed and handed to the courier within 1 to 2 business days of cleared payment.
• Orders placed after 15:00 or over a weekend are processed on the next business day.

4Delivery lead times

These are estimates from our courier partners, not guarantees, and they exclude the processing time in section 3. Delivery volumes over festive season, month-end and public holiday periods may extend them.

5Tracking

Once your order is collected by the courier we email you a tracking number and a link. If you have not received tracking within three business days of your order confirmation, please contact us.

6Receiving your delivery

• Someone aged 18 or over must be present at the delivery address to receive and sign for the order.
• Please give a delivery address where someone will be available during business hours. A work address often works better than a home address.
• The courier will attempt delivery twice. If both attempts fail, the parcel returns to us and a re-delivery fee is payable.
• Check the parcel before signing. If the packaging is visibly damaged, note this on the courier’s waybill and photograph it before opening.
• Report any transit damage, shortage or incorrect item to us within 48 hours of delivery. See section 6 of the Refund and Cancellation Policy.

7Incorrect address details

Please check your delivery address carefully at checkout. If a parcel is delayed, returned or lost because the address or contact number supplied was incorrect or incomplete, the cost of re-delivery is for your account. Let us know immediately if you spot an error, as we can usually correct it before dispatch.

8Risk and ownership

Risk in the goods passes to you on delivery to the address you supplied. Ownership passes once we have received payment in full. Until delivery, any loss or damage in transit is ours to resolve with the courier, not yours.

9Collection

Collection by arrangement from 35 Main Street, Heatherdale AH, Akasia, 0118 may be available at no delivery charge. We will confirm by email when your order is ready. Please bring your order number and proof of identity. Orders not collected within 14 days may be cancelled and refunded.

10Delays beyond our control

We are not liable for delays caused by events outside our reasonable control, including severe weather, load shedding, national strikes, road closures, civil unrest or courier network failures. Where such a delay occurs we will keep you informed and, if delivery becomes materially late, you may cancel for a full refund under section 19 of the CPA.

11Contact

Delivery queries: wildfrontck@gmail.com or 082 565 3609, Monday to Friday, 08:00 to 17:00.